ADMINISTRATIVE POLICY
gdauphin@tulane.edu
Policy Statement
Tulane University's Technology Connection is committed to customer satisfaction while maintaining fair and consistent return practices. This policy outlines the conditions for returning purchased items, including refund methods, packaging requirements, and specific product considerations, to ensure a clear and efficient return process for all customers.
Purpose and Scope
The purpose of this policy is to establish clear guidelines for the return of products purchased from Tulane University's Technology Connection. It aims to ensure fair and consistent handling of returns while protecting the university's interests. This policy applies to all customers who purchase items from Technology Connection, including students, faculty,staff, and external customers. It covers all products sold by Technology Connection, with specific provisions for certain items such as Apple Watches
Applicability of this Policy
All members of Tulane Community.
Contacts
Definitions
Original Form of Payment: The method of payment used for the initial purchase transaction, such as credit card, debit card, or cash.
Shipping and Handling Fees: Costs associated with packaging, processing, and delivering an item to the customer.
Technology Connection: Tulane University's technology retail outlet that sells electronic devices and related products.
Return: The act of bringing back a purchased item to Technology Connection for a refund or exchange.
Original Packaging: The manufacturer's packaging in which the product was originally contained when purchased.
Components and Accessories: All items that were included with the product at the time of purchase, such as cables, manuals, or additional hardware.
Restocking Fee: A charge applied to certain returned items to cover the costs associated with returning the product to saleable condition.
Cell Plan: A service agreement with a mobile network provider for cellular data and communication services.
Removable Media: Storage devices that can be removed from a computer or other device, such as flash drives and CDs.
Policy and Procedures
- Refunds can only be made to Original Form of Payment
- Shipping and Handling Fees are not refundable
- Only items purchased from Tulane University's Technology Connection can be returned
- Returns must be in the original packaging and contain all components and accessories
- Apple Watches must be scratch free, disconnected from cell plan, and unpaired from phone.
- Before you return any product to Technology Connection, make sure to back up your data. Remove any and all confidential, proprietary, and personal information as well as removable media such as flash drives and CD's. TC is not responsible for any confidential, proprietary, or personal information, lost or corrupted data, or damaged or lost removable media that may be included with your return.
- Technology Connection Reserves the Right to Deny Any Return Based on Inspection
- Technology Connection’s return policy adheres to and is governed by the individual return policies of the product manufacturers we represent.
Consequence of Violating the Policy
Violation of this policy may result in disciplinary action, up to and including termination and or/ criminal prosecution.
Manufactures Return Policy
